How We Work
About the Office of the Ombudsperson for Students
The office was created in response to student recommendations given at President McCormick’s student services retreats during the 2003–2004 academic year.
The goals of the ombuds office are to:
- help students who feel they have exhausted all possible remedies and provide them with alternative methods to resolve their issues
- identify and make recommendations to correct problems and issues that are uncovered through its work to improve the university's service to students.
Important Things You Should Know
- The Office of the Ombudsperson for Students is a confidential office.
- The ombudsperson is a neutral party that listens to concerns and complaints related to the university. The ombudsperson does not represent any one side.
- The ombuds office does not replace other offices or functions at the university. It works collaboratively with faculty, administrators, and staff within the university.
- The ombudsperson is authorized by the president and the executive vice president of the university to informally investigate issues and make recommendations. However, the ombudsperson has no authority to make or reverse a decision or a policy.
