Ombuds Office 2013–14 Academic Year Statistics

  • Issues
  • Demographics
  • By Time
  • By Department

What is an "issue" ?

An issue is a description of a problem or concern that a student has come to the Ombuds Office with.

It is used as tag for a student's particular situation. A student's overall problem often was tagged with more than one issue.

Issues – listed individually

2013–2014 was the first year where issues involving a student's financial situation with the university eclipsed academic related issues.

Withdrawals from school and the subsequent tuition reimbursement, student accounting, and financial aid consequences were the most numerous type of issue seen in 2013–14.

Under academic-related issues, grade disputes and academic dismissal were the most common issues.

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Issues – grouped and categorized

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There are roughly 120 unique issue-tags. Here they are grouped into broad categories and subcategories for practicality.

Who comes to the Ombuds Office?

Gender

The Ombuds Office saw 56% female, 44% male new students in 2013–14.

We had slightly more female students and less male students than the general student population at Rutgers, being 53% female, 47% male in 2014.

Compared to the previous year 2012–13, the percent of female and male students remained the same despite the Ombuds Office seeing 18% more new students.

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Students' classification

The Ombuds Office saw roughly 84% undergraduates, 13% graduate students. 2% of visitors' affiliation were not recorded.

Alumni and former students who did not graduate from Rutgers were less than 1%.

Our visitors' student classification is more skewed towards undergraduates compared to the university's general student population, being 69% undergraduates and 30% graduates in 2014.

Compared to the previous year 2012–13, the percent of undergraduates increased by 3 points.

Graduate students also had a slight 1 point increase.

The amount of non-recorded classifications was halved.

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School Affiliation

87% of visitors in 2013–2014 were affiliated with schools located at Rutgers–New Brunswick.

Within Rutgers–New Brunswick, 62% were affiliated with the School of Arts and Sciences (SAS).

SAS students made up 54% of all visitors.

1% of visitors' affiliations were not recorded, a drop of 5 points from the previous year 2012–13.

2013–14 was the first year the Ombuds Office did not see a student affiliated with the defunct Rutgers College, which was integrated into the School of Arts and Sciences starting in 2007.

We saw 11 students affiliated with RBHS, 7% of all new visitors in 2013–14.

Despite UMDNJ officially being integrated into Rutgers on July 1 2013, executive decisions have yet to be made about RBHS students utilizing the university ombudsperson as part of official RBHS policy.

The Ombuds Office can see students within RBHS, and RBHS students still have in-house ombudspersons available to them as they did according to UMDNJ policy.

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2013–14 academic year stats by month

Total new issues – by month

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182 new issues were brought to and handled through the Ombuds Office in 2013–14.

Barring the unusually high new activity in October and February, and the low activity in September, the trend of new issues in 2013–14 follows the long-term 2005–2014 trend closely.

The spring semester months had consistently more students come to the Ombuds Office compared to the fall semester.

October and April were the most active months, 24 and 23 new issues respectively. Although January and February were comparable, 21 and 22 new issues brought to the Ombuds Office.

October 2013 doubled the long-term average for its month with 24 new issues.

Yet the previous month September did not meet its long-term average. And the following month November 2013 had an unusually low amount of new issues.

February 2014 had a 70% increase over its long-term average.

During the school year, September through May, there was an average of 16 new visitors each month.

This is 3 visitors higher per month than the long-term 2005–2014 average.

The academic year for reference:

Visitors' student classification – by month

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Graduate students stuck to the long-term 2005–2014 trend with a spike of activity happening at the beginning of the fall and spring semesters, September and January.

But undergraduates had a significant increase in activity in October while September had unusually low activity.

What departments are related to the issues?

For an issue for which a student comes to the Ombuds Office, there may be multiple departments, offices, or divisions within the university that are related to the issue.

Starting in mid 2013–14, use of the generic tag “Academic Services” was replaced by more specific academic departments or the schools themselves.

The School of Arts and Sciences and the School of Biological and Environmental Sciences see a substantial increase in 2013–14 as a result of abandoning the Academic Services tag.

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Rank
Department or Office
Percent of Total
Count

Notes about these statistics and numbers

Totals and percentages

Percents are rounded to the nearest whole number and may not total to 100%.

Limitation

This data only represents visitors and issues that were brought to the Office of the Ombudsperson for Students between 2013–14.

This data does not represent Rutgers University as a whole.