What We Do

We offer Rutgers University–New Brunswick students high-level assistance when they feel they have exhausted all other methods to resolve their issues related to the university.

We are an informal and confidential resource for students.

We can informally investigate options for alternative, fair solutions to problems students have within the university.

For Students at Rutgers–New Brunswick

We are available to students enrolled in New Brunswick / Piscataway schools. Prior to July 1 2017 any Rutgers student could use our service.

Informal, Confidential, Neutral, Independent

We advocate for fair and good processes within the operations and bureaucracy of Rutgers–New Brunswick.

In remaining neutral, we are not an advocate for a student themselves nor the university itself, and we approach issues impartially.

Our Goal

We are available to help Rutgers–New Brunswick students, who feel they have exhausted all possible remedies; to provide alternative methods to resolve their issues.

Our overall purpose is to contribute to improving Rutgers–New Brunswick's service to students.

Office location temporarily moved

Starting on September 5, 2017 the Ombuds Office will be temporarily located in Winants Hall room 418 on the College Avenue Campus in New Brunswick, NJ.

There is no timeline for the establishment of a long-term location for the Ombuds Office. As of February 2018, there are still no plans.

Prior to this, the Ombuds Office had been in a nearby building Van Nest Hall room 101.

Our Purpose

Meet Sybil James, the ombudsperson at Rutgers–New Brunswick, and hear her explain what an ombudsperson does and how she can help students resolve their problems.

From an institutional aspect, our purpose is to identify and make recommendations to correct problems that are uncovered through our work.

We report to the Chancellor of Rutgers–New Brunswick, and we are authorized to informally investigate issues brought to our office.

The Ombuds Office was originally created in response to universitywide student recommendations given at former President McCormick's student services retreats during the 2003–2004 academic year.

On July 1 2017, the Ombuds Office was reorganized from the universitywide office of the Senior Vice President for Academic Affairs (SVPAA) to the New Brunswick Chancellor's office. This decision was made as part of the implementation of the Responsible Center Management financial budgeting model and in consultation with the SVPAA, Newark, Camden, and RBHS Chancellors' offices.