What We Do
We offer students high-level assistance when they feel they have exhausted all other methods to resolve their issues related to the university.
We are an informal and confidential resource for students.
We can informally investigate options for alternative, fair solutions to problems students have within the university.
We are available to students from all Rutgers schools and all campuses.
Informal, Confidential, Neutral, Independent
We advocate for fair and good processes within the operations and bureaucracy of the university.
In remaining neutral, we are not an advocate for a student themselves nor the university itself, and we approach issues impartially.
We are available to help students, who feel they have exhausted all possible remedies; to provide alternative methods to resolve their issues.
Our overall purpose is to contribute to improving the university's service to students.
Meet Sybil James, the university ombudsperson at Rutgers, and hear her explain what an ombudsperson does and how she can help students resolve their problems.
From an institutional aspect, our purpose is to identify and make recommendations to correct problems that are uncovered through our work.
We report to the Senior Vice President for Academic Affairs of the university, and we are authorized by the President of the university and the SVPAA to informally investigate issues brought to our office.
The ombuds office was created in response to student recommendations given at former President McCormick's student services retreats during the 2003–2004 academic year.