Picture of medical student at the Mabel Smith Douglass library

Frequently Asked Questions

What is an ombudsperson?

A person who investigates complaints and mediates fair settlements, especially between aggrieved parties such as students or consumers and an institution or organization.

When should a student see the ombudsperson?

When a student feels he or she has exhausted all other possible remedies but is still having a problem.

You want to confidentially talk over a situation with someone knowledgeable about Rutgers and its policies to decide what, if any, next steps to take.

You need more information about issues such as academic decisions, university/school policies, or your rights and responsibilities as a student.

Who does the ombudsperson help?

The Ombuds Office assists undergraduate and graduate students from all Rutgers campuses.

How do I schedule an appointment?

To schedule an appointment, call our office at 848-932-1452. We are open Monday to Friday from 8:30 AM to 4:30 PM.

When you come to your appointment, please bring copies of any correspondence or records that you may have regarding your issue.