Staff

Kaamilyah Abdullah-Span is a seasoned higher education administrator with more than two decades of experience in university systems. As the Ombudsperson for Students at Rutgers University, she serves as a confidential, impartial, and independent resource, guiding students through university processes and helping them navigate complex concerns with clarity, compassion, and a keen understanding of institutional structures.

At the heart of Kaamilyah’s work is a deep commitment to equity, access, and transparency. Drawing upon her legal training and policy expertise, she helps visitors interpret and understand the policies, procedures, and systems that shape their experiences on campus. She strives to bridge the often-overwhelming gap between students and formal institutional structures, empowering visitors to make informed decisions while helping the university identify systemic patterns that may warrant change.

Kaamilyah’s work has consistently centered on the interpretation, application, and human impact of policy. Prior to joining Rutgers, Kaamilyah served in multiple leadership roles at the University of Illinois at Urbana-Champaign. Across these roles, she advised student organizations, guided students in their options and decision-making when faced with academic and personal obstacles, and revived conflict resolution services for students. She investigated, developed, and advised on university-wide policies related to civil rights, Title IX, disability and religious accommodations, and sexual misconduct. She directed the university’s response to discrimination and harassment grievances and advised on institutional responses to evolving legal guidance. She led efforts to expand equitable and inclusive practices and helped students, staff, and administrators confront challenges and resolve grievances fairly and respectfully.

As Ombudsperson, she leverages her skills in mediation, conflict resolution, and higher education systems to help students navigate challenges, explore options, and better understand how university policies work in real life. She collaborates with faculty, administrators, and staff to surface structural issues and recommends improvements grounded in fairness and integrity.

Kaamilyah holds a Juris Doctor and a Master of Arts in Educational Policy Studies from the University of Illinois College of Law and College of Education, respectively, as well as a Bachelor of Arts in Sociology.

Whether she is facilitating a dialogue, reviewing a university policy, or offering a student a safe and confidential space to reflect, Kaamilyah’s work is defined by thoughtful inquiry, deep listening, and a belief that equitable systems are key to a healthy organization.
In her spare time, Kaamilyah enjoys traveling, nature walks, reading, meditation, trying new restaurants, spending time with family and friends, and is always up for playing party games.
 

Gail began her distinguished career at Rutgers University on October 17, 1994, in the Office of the President as a Secretary II. In this role, she provided critical administrative support to the Secretary of the University and the Assistant to the President, while also serving as backup support for the Executive Vice President.

In 2003, Gail transitioned to the Office of the Secretary to the Board of Governors and Trustees, where she supported the Secretary as an Administrative Assistant. Her commitment to excellence and institutional knowledge made her an invaluable asset during this time.

From 2004 to 2006, Gail contributed to the John J. Heldrich Workforce Development Center, offering administrative support to both professional staff and Center faculty. Her work helped advance the Center’s mission of workforce innovation and research.

Since 2007, Gail has served in the Office of the Ombudsperson for Students as a confidential administrative assistant. In this role, she continues to provide dedicated support to the Ombudsperson, helping ensure that student concerns are addressed with care, fairness, and confidentiality.

Gail is a proud Rutgers alumna, holding a Bachelor of Arts in Criminal Justice with a minor in Sociology and a Master’s in Social Work. She also earned an Addiction Counselor Certificate (ACT) in 2018, reflecting her commitment to student wellness and advocacy.

With over three decades of service in higher education, Gail’s career reflects a deep dedication to Rutgers University and its students. Her compassion and institutional expertise make her a trusted and respected member of the university community.